OxyEdge™ Limited Warranty

This Limited Warranty (“Warranty”) applies to all OxyEdge™ Hyperbaric Chambers (“Product”) purchased from Hyperbaric Health International or an authorized distributor. It defines warranty coverage, limitations, and the responsibilities of both the purchaser and manufacturer.

1. Coverage by Component Type

OxyEdge™ chambers are engineered to exacting standards. Each primary system component carries its own warranty term from the date of purchase unless the Product has been registered online at the time of delivery. If the Product is not registered, the purchase date will automatically be used as the start date of warranty coverage.

Maintenance Reminder: Proper upkeep—including replacement of filters and seals at regular intervals—is essential to maintain warranty validity. Use of third-party parts or neglecting filter changes voids coverage for those systems.

2. Non-Transferable Warranty

This Warranty is non-transferable and applies only to the original purchaser.
If ownership of the chamber is transferred, a transfer inspection fee and registration fee must be paid to Thrivepoint Service, LLC before any remaining warranty coverage can be reassigned. Transfer eligibility is subject to factory inspection, approval, and confirmation that only OxyEdge™ Certified Filters and parts have been used.

3. Consumer & Commercial Warranty Terms

OxyEdge™ warranties apply equally to both consumer and commercial use when operated in accordance with manufacturer guidelines.

Year 1: Comprehensive Coverage

OxyEdge™ covers all parts and shipping costs for repair or replacement of components found defective in materials or workmanship.

Years 2–5: Limited Coverage

During this period, OxyEdge™ covers parts only. Shipping and handling costs are the responsibility of the purchaser.

Labor, installation, or service technician expenses are not included unless a Service Level Agreement (SLA) has been purchased separately.

4. Technical Support & Training

OxyEdge™ provides extensive resources to support safe and effective operation:

• Written and Video Training Materials – Each product includes digital manuals, video instruction, and safety guidelines for setup and operation.

• Website Chat Support: 24/7 access to customer service through the OxyEdge™ website.

• Standard Technical Support: Available 7 days a week.

• Upgradeable SLA Support: Optional Service Level Agreement with priority technical response:

  • Monday–Friday: 8:00 AM – 7:00 PM (EST)

  • Saturday–Sunday: 8:00 AM – 5:00 PM (EST)

5. Service Agreements

Extended Service and Maintenance Agreements are available for both residential and commercial use. These may include:

• Preventive maintenance visits

• Priority replacement part shipping

• Labor and technician coverage

• Extended warranty beyond standard term

6. Warranty Exclusions

This Warranty does not cover:

• Normal wear and tear of consumable items (filters, seals, gaskets beyond coverage period)

• Damage due to misuse, neglect, unauthorized modification, or improper installation

• Operating outside of OxyEdge™’s published guidelines

• Cosmetic imperfections (e.g., scratches, fading, discoloration) that do not affect performance

• Electrical damage caused by power surges, improper voltage, or inadequate grounding

Use of the Product in any manner inconsistent with OxyEdge™’s written or video instructions voids warranty coverage.

7. Use & Risk Disclaimer

OxyEdge™ products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.
The information provided in OxyEdge™ manuals, videos, or other materials does not constitute medical advice and should not be relied upon as a substitute for consultation with a qualified healthcare professional.

The Product is provided for wellness and performance use only, and operation is at the user’s own risk. OxyEdge™, Thrivepoint Service, LLC, and affiliated parties assume no responsibility or liability for injuries, misuse, or misinterpretation of training or educational materials.

8. Limitation of Liability

To the maximum extent permitted by law, OxyEdge™ and its affiliates shall not be liable for any incidental, consequential, or indirect damages arising from the use or inability to use the Product. Remedies are strictly limited to repair or replacement of defective parts as stated within this document.

9. Warranty Claims Process

To submit a warranty claim, contact:

Thrivepoint Service, LLC
1309 Coffeen Avenue, STE 1200
Sheridan, Wyoming 82801
Email: cs@thrivepointnorth.com

Please include:

• Account Name and Address

• Purchase Date (or proof of registration)

• Contact Name, Email, and Phone Number

• Product Model and Serial Number

• Detailed Description of the Issue

• Supporting Photos or Videos (if applicable)

A Thrivepoint Service representative will review your claim and issue instructions for evaluation or replacement.

10. Arbitration

All disputes or claims arising from this Warranty shall be resolved through binding arbitration, pursuant to the Commercial Arbitration Rules of the American Arbitration Association (AAA).
Arbitration shall be conducted in the State of Virginia, unless both parties agree otherwise in writing.