OxyEdge™ Warranty
Return & Refund Policy
All returns are subject to a 25% restocking fee and a 12% administrative fee may be applied to the original purchase price. The unit must be professionally crated, insulated, and delivered to our facility in excellent condition at the buyer's expense. Upon receipt, the unit will be inspected and evaluated to determine its current value, which forms the basis of any applicable refund.
Custom Chambers — No Refunds
Custom-built hyperbaric chambers are non-refundable. In the event we elect to evaluate a return, all associated costs — including shipping, crating, administrative fees, and any incidental expenses — are the sole responsibility of the buyer.
Return Fee Summary
| Fee | Amount |
|---|---|
| Restocking Fee | 25% |
| Administrative Fee | 12% |
| Shipping & Crating | Buyer's responsibility |
| Inspection & Valuation | Required upon receipt |
| Custom Chambers | Non-refundable |
We reserve the right to change policies at any time. All rights are reserved.
OxyEdge™ Limited Warranty
This Limited Warranty ("Warranty") applies to all OxyEdge™ Hyperbaric Chambers ("Product") purchased from Hyperbaric Health Int'l or an authorized distributor. It defines warranty coverage, limitations, and the responsibilities of both the purchaser and manufacturer.
1. Coverage by Component Type
OxyEdge™ chambers are engineered to exacting standards. Each primary system component carries its own warranty term from the date of purchase unless the Product has been registered online at the time of delivery. If the Product is not registered, the purchase date will automatically be used as the start date of warranty coverage.
| Component | Warranty Period | Coverage Details |
|---|---|---|
| Steel Chamber Body | 5 Years | Covers defects in structural integrity, welds, and frame integrity under normal use. |
| PMMA Acrylic Glass / Windows | 3 Years | Covers cracking, hazing, or delamination under standard environmental conditions. |
| Oxygen Concentrator | 3 Years Residential 2 Years Commercial Facilities | Covers internal components, sensors, and compressor mechanisms under normal operation. Commercial coverage is limited to 2 years due to high-use duty cycles. |
| Air Compressor / Pressurization System | 3 Years Residential 2 Years Commercial Facilities | Covers motors, valves, and regulators; excludes filters and consumables. Commercial coverage is limited to 2 years due to high-use duty cycles. |
| Gaskets & Seals | Consumable — Not Covered | Consumable wear items — not covered under warranty. Periodic replacement is expected under normal use. |
| Filters (Air & Oxygen) | Consumable | Expected replacement every 6 months. Must use OxyEdge™ Certified Filters. Use of non-certified filters voids warranty coverage on related components. |
Maintenance Reminder: Proper upkeep—including replacement of filters and seals at regular intervals—is essential to maintain warranty validity. Use of third-party parts or neglecting filter changes voids coverage for those systems.
2. Non-Transferable Warranty
This Warranty is non-transferable and applies only to the original purchaser. If ownership of the chamber is transferred, a transfer inspection fee and registration fee must be paid to Thrivepoint Service, LLC before any remaining warranty coverage can be reassigned. Transfer eligibility is subject to factory inspection, approval, and confirmation that only OxyEdge™ Certified Filters and parts have been used.
3. Consumer & Commercial Warranty Terms
OxyEdge™ warranties apply to both consumer and commercial use when operated in accordance with manufacturer guidelines. Coverage on the Oxygen Concentrator and the Air Compressor / Pressurization System is limited to 2 years for commercial installations due to high-use duty cycles. All other components and warranty terms apply equally to consumer and commercial use.
Year 1: Comprehensive Coverage
OxyEdge™ covers all parts and shipping costs for repair or replacement of components found defective in materials or workmanship. Except when damaged on installation or misuse.
Years 2–5: Limited Coverage
During this period, OxyEdge™ covers parts only. Shipping and handling costs are the responsibility of the purchaser.
Labor, installation, or service technician expenses are not included unless a Service Level Agreement (SLA) has been purchased separately.
4. Technical Support & Training
OxyEdge™ provides extensive resources to support safe and effective operation:
- Written and Video Training Materials – Each product includes digital manuals, video instruction, and safety guidelines for setup and operation.
- Website Chat Support: During business hours.
- Standard Technical Support: Available 6 days a week.
- Upgradeable SLA Support: Optional Service Level Agreement with priority technical response:
- Monday–Friday: 8:00 AM – 7:00 PM (EST)
- Saturday–Sunday: 8:00 AM – 5:00 PM (EST)
5. Service Agreements
Extended Service and Maintenance Agreements are available for both residential and commercial use. These may include:
- Preventive maintenance visits
- Priority replacement part shipping
- Labor and technician coverage
- Extended warranty beyond standard term
6. Warranty Exclusions
This Warranty does not cover:
- Normal wear and tear of consumable items (filters, seals, gaskets beyond coverage period)
- Damage due to misuse, neglect, unauthorized modification, or improper installation
- Damage caused during installation, rigging, moving, or placement of equipment
- Operating outside of OxyEdge™'s published guidelines
- Cosmetic imperfections (e.g., scratches, fading, discoloration) that do not affect performance
- Electrical damage caused by power surges, improper voltage, or inadequate grounding
Use of the Product in any manner inconsistent with OxyEdge™'s written or video instructions voids warranty coverage.
Installation Disclaimer: Hyperbaric Health Int'l and OxyEdge are not installers, riggers, movers, or construction personnel. All installations are performed by independent, insured third parties. Due to the specialized nature and significant weight of this equipment, HHI may assist in coordinating logistics or provide guidance on a good faith basis only. Any such assistance does not create an installer, contractor, or agency relationship, and HHI assumes no liability for the installation process or its outcome.
7. Use & Risk Disclaimer
OxyEdge™ products are wellness equipment and are not intended to diagnose, treat, cure, or prevent disease.
The Product is provided for wellness and performance use only, and operation is at the user's own risk. OxyEdge™, Thrivepoint Service, LLC, and affiliated parties assume no responsibility or liability for injuries, misuse, or misinterpretation of training or educational materials.
8. Limitation of Liability
To the maximum extent permitted by law, OxyEdge™ and its affiliates shall not be liable for any incidental, consequential, or indirect damages arising from the use or inability to use the Product. Remedies are strictly limited to repair or replacement of defective parts as stated within this document.
9. Warranty Claims Process
To submit a warranty claim, contact:
Thrivepoint North, LLC
141 New Shackle Island Road
Hendersonville, TN 37075
Email: cs@thrivepointnorth.com
Please include:
- Account Name and Address
- Purchase Date (or proof of registration)
- Contact Name, Email, and Phone Number
- Product Model and Serial Number
- Detailed Description of the Issue
- Supporting Photos or Videos (if applicable)
A Thrivepoint Service representative will review your claim and issue instructions for evaluation or replacement.
10. Arbitration
All disputes or claims arising from this Warranty shall be resolved through binding arbitration, pursuant to the Commercial Arbitration Rules of the American Arbitration Association (AAA). Arbitration shall be conducted in Hendersonville, Tennessee (greater Nashville, TN), unless both parties agree otherwise in writing.
Legal and Electronic Signatures
This warranty policy incorporates and adheres to:
- U.S. Public Law 106-229: Electronic Signatures in Global & National Commerce Act
- UNCITRAL Model Law on Electronic Signatures (2001)
- ECE/TRADE/257: UN Centre for Trade Facilitation and Electronic Business
- European Directive No. 95/46/EEC (as applicable)
Electronic signatures are considered fully valid and enforceable. The phrase:
"Accepted and agreed without change (an electronic signature is considered valid and accepted as a handwritten signature)" applies to all parties.