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Warranty Coverage

The warranty coverage for products is administered by Thrivepoint North, LLC. Each product includes a comprehensive after-service period, designed to uphold quality and ensure customer satisfaction. The warranty period begins on the purchase invoice date, providing reliable and transparent coverage aligned with industry standards.

Thrivepoint North, LLC employs standardized methods to establish the official purchase date, ensuring fair and accurate application of warranty terms. These methods include:

  1. Serial Number Verification: The device’s serial number is used to validate the purchase and manufacturing timeline.
  2. Sales Invoice Confirmation: The purchase date is determined using the invoice issued by Thrivepoint North, LLC to the customer.

All warranty coverage is subject to the specific terms and conditions outlined in the corresponding warranty agreement. Any limitations or exclusions applicable to individual products will be clearly detailed in the product documentation.

30-Day Peace of Mind Guarantee

At OxyEdge, we believe in the quality and integrity of every product we offer. If your purchase isn’t exactly what you hoped for, we want to make it right.

You can return most items within 30 days of delivery. Simply cover the return shipping, and we’ll process a full refund—no hassle, no stress. A 22% restocking fee may apply.

Please note: Custom hyperbaric chambers and clinic equipment are non-refundable, as each unit is built to order and often features third-party branding that cannot be resold.

OxyEdge™ Limited Warranty

This Limited Warranty (“Warranty”) applies to all OxyEdge™ Hyperbaric Chambers (“Product”) purchased from Hyperbaric Health or an authorized distributor.

1. Consumer & Commercial Use Warranty

OxyEdge™ provides a five (5) year limited warranty from the date of delivery for all products, whether purchased for consumer or residential use.

  • Year 1 Coverage: OxyEdge™ covers all parts and shipping costs necessary to repair or replace components found to be defective in materials or workmanship under normal intended use.

  • Years 2–5 Coverage: OxyEdge™ covers parts only. The purchaser is responsible for shipping costs.

  • 3 Year Commercial Coverage: Year 1—OxyEdge™ covers all parts and shipping costs necessary to repair or replace components found to be defective in materials or workmanship under normal intended use. Years 2–5 Coverage: OxyEdge™ covers parts only. The purchaser is responsible for shipping costs. 

Labor costs associated with installation, setup, or service are not included unless expressly covered by a separate Service Level Agreement (SLA).

2. Technical Support & Customer Service

  • Website Chat Support: Customer service is available 24 hours per day, 7 days a week, including holidays (365 days a year) through the OxyEdge™ website chat option.

  • Standard Technical Support: Available 7 days a week.

  • Upgradeable SLA Support: Customers may upgrade to a Service Level Agreement (SLA) that provides enhanced support hours:

    • Monday – Friday: 8:00 AM – 7:00 PM (EST)

    • Saturday – Sunday: 8:00 AM – 5:00 PM (EST)

3. Service Agreements

Extended service and maintenance agreements are available for both consumer and commercial users. These agreements may include:

  • Preventive maintenance visits

  • Priority technical support

  • Coverage for labor and service technician expenses

  • Extended warranty protections beyond standard coverage

4. Warranty Exclusions

This Warranty does not cover:

  • Normal wear and tear

  • Damage caused by misuse, neglect, accident, unauthorized modification, or improper installation

  • Cosmetic issues that do not affect functionality

  • Use outside manufacturer’s published guidelines

5. Limitation of Liability

To the fullest extent permitted by law, OxyEdge™ shall not be liable for incidental, consequential, or indirect damages arising from the use of the Product. Warranty remedies are limited to repair or replacement of defective parts as stated above.

Claims Processs

To file a warranty claim, please contact:

Thrivepoint North, LLC
1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801
Email: cs@thrivepointnorth.com

Include the following in your email:

  1. Account Name
  2. Account Address
  3. Purchase Date
  4. Contact Name, Email, and Phone
  5. Detailed Description of the Issue
  6. Supporting Photos (if applicable)

A Thrivepoint North, LLC representative will respond with further instructions.

Arbitration

All disputes arising from this warranty shall be resolved through arbitration, per the Commercial Arbitration Rules of the American Arbitration Association. Arbitration shall be held in the State of Virginia, unless otherwise agreed in writing.

Legal and Electronic Signatures

This warranty policy incorporates and adheres to:

  • U.S. Public Law 106-229: Electronic Signatures in Global & National Commerce Act
  • UNCITRAL Model Law on Electronic Signatures (2001)
  • ECE/TRADE/257: UN Centre for Trade Facilitation and Electronic Business
  • European Directive No. 95/46/EEC (as applicable)

Electronic signatures are considered fully valid and enforceable. The phrase:

The phrase “Accepted and agreed without change (an electronic signature is considered valid and accepted as a handwritten signature)” applies to all parties.

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