Terms and Conditions

Effective Date: January 1, 2022
Last Updated: August 13, 2025

Condition of Goods

Custom hyperbaric chambers are sold new unless explicitly stated otherwise in writing on the quote or invoice.

Specifications

The Parties will attach a Specifications URL as listed on its website identifying model(s), voltage, accessories, consumables, and site requirements; conformity is measured solely against that Schedule.

Changes

Any change to scope, configuration, or schedule must be in a signed written change order; Seller may require prepayment for additions.

Cancellation

Pre-shipment cancellation by Buyer is subject to a 15% cancellation fee (not less than Seller's non-recoverable costs). Post-shipment cancellations are treated as returns under Section 12 and/or the Online Warranty Policy.

Warranty Coverage

OxyEdge™ chambers are engineered to exacting standards with a base 3-year warranty. Learn more

Training and Use

(a) Scope of Training by Seller (Limited)

As a courtesy, Seller will provide Basic Operator Orientation (remote training) covering standard setup, normal operation, routine maintenance, and safety guidelines. Training is informational only and does NOT constitute certification, licensure, or medical advice.

(b) Buyer's Training & Supervision Obligations

Buyer is solely responsible for (i) training, supervising, and scheduling its personnel; (ii) ensuring that only trained operators aged 18 or older run sessions; and (iii) enforcing written standard operating procedures (SOPs). Buyer shall ensure a Responsible Adult Supervisor (18+) is physically present on premises and able to intervene during any session.

(c) Staffing Ratio & Competency

Buyer shall maintain at least one trained operator per active chamber and a second staff member on premises during operating hours. Seller may provide a suggested competency checklist; Buyer remains responsible for assessing/documenting competency.

(d) Client Screening & Contraindications

Buyer shall implement pre-use screening consistent with Seller's published guidelines and Buyer's policies. Therapeutic determinations are the Buyer's responsibility and NOT part of Seller's training.

These Terms govern all quotations, orders, sales, and services by Hyperbaric Health Int'l ("HHI") to any purchaser ("Buyer"). Any conflicting Buyer terms are rejected; only a written agreement signed by HHI can modify these Terms.

1) Orders & Payment

Deposit and Balance. A fifty percent non-refundable deposit is required to initiate any order. One hundred percent of the purchase price must be received in cleared funds prior to shipment. No COD or credit terms are offered. Lead times begin only after cleared funds are received.

Non-Payment. HHI may suspend performance, delay shipment, or cancel any order for non-payment. Past due balances accrue interest at the maximum lawful rate, plus storage, handling, and collection costs.

Chargebacks. Buyer agrees not to initiate any chargeback or payment dispute except in cases of proven fraud. Any unauthorized chargeback constitutes a material breach. Buyer shall reimburse HHI for all merchant fees, bank fees, attorneys' fees, court costs, collection costs, and administrative time incurred in responding to such chargeback.

2) Pricing & Taxes

Subject to Change. Prices are based on current materials, labor, tariffs, and freight and are subject to change until full payment is received.

EXW Terms. Unless expressly stated in writing, all sales are EXW HHI facility. Buyer is solely responsible for freight, insurance, duties, taxes, installation, and related costs.

Errors. Typographical, clerical, or pricing errors are not binding and may be corrected by HHI at any time.

3) Custom Builds, Cancellations & Returns

Custom Manufacture. Hyperbaric chambers are hand-built and custom. All custom orders are non-cancelable and non-returnable once fabrication starts.

Pre-build Cancellations. If HHI permits cancellation before fabrication, HHI may issue credit only (no refunds) less engineering/admin fees, merchant fees, and any special-order component costs.

Return & Refund Policy. All returns are subject to a 25% restocking fee and a 12% administrative fee may be applied to the original purchase price. The unit must be professionally crated, insulated, and delivered to our facility in excellent condition at the buyer's expense. Upon receipt, the unit will be inspected and evaluated to determine its current value, which forms the basis of any applicable refund.

Custom Chambers. Custom-built hyperbaric chambers are non-refundable. In the event we elect to evaluate a return, all associated costs — including shipping, crating, administrative fees, and any incidental expenses — are the sole responsibility of the buyer.

4) Shipping, Title & Risk

Title and Risk Transfer. Title and risk of loss transfer to Buyer immediately upon tender to the carrier at HHI's facility or port, regardless of who arranges freight. Any logistics assistance by HHI is performed solely as Buyer's agent.

Delivery Estimates. Delivery dates are estimates only. HHI is not liable for delays caused by carriers, customs, weather, labor issues, supply shortages, governmental action, or other events outside HHI's reasonable control.

Inspection and Claims. Buyer must inspect all shipments upon delivery. Any damage or shortage must be noted on the carrier bill of lading and reported in writing within five business days. Failure to comply constitutes irrevocable acceptance.

5) Installation & Site Readiness

No Installation by HHI. Hyperbaric Health Int'l and OxyEdge are not installers, riggers, movers, or construction personnel. HHI does not perform installation, rigging, moving, or site preparation. All installations are performed by independent, insured third-party contractors who are not employees or agents of HHI or OxyEdge.

Good Faith Assistance. Due to the specialized nature and significant weight of hyperbaric equipment, HHI may, at its sole discretion, assist in coordinating logistics or provide guidance during delivery and placement on a good faith basis only. Any such assistance does not create an installer, contractor, or agency relationship, and HHI assumes no liability for the installation process or its outcome.

Buyer Responsibilities. Buyer is solely responsible for site readiness, including power, oxygen supply, ventilation, flooring, permits, and compliance with local codes. Buyer must ensure that all installation personnel are properly insured and qualified. HHI bears no responsibility for issues arising from site conditions, third-party work, installation damage, or Buyer misuse.

6) Use, Regulatory & Medical Disclaimers

Wellness Equipment. Unless expressly stated, products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease. Buyer is responsible for compliance with local laws, codes, and regulations, including prescriber or oxygen-handling requirements where applicable.

No Reimbursement Warranty. HHI makes no guarantee of insurance or payer reimbursement.

7) Limited Warranty & Remedies

Coverage. HHI warrants products against defects in materials and workmanship under normal use for the period stated in the applicable schedule provided at sale.

Exclusive Remedies. HHI's sole obligation—and Buyer's exclusive remedy—is, at HHI's option, repair, replacement, or credit (less reasonable use). RMA and prior written authorization are required; Buyer pays inbound freight.

Exclusions. Warranty excludes: improper installation; misuse/abuse/alteration; transit or storage damage; power irregularities; environmental/site issues; cosmetic wear; consumables; and third-party accessories/components.

Disclaimer. All implied warranties (merchantability, fitness, non-infringement) are disclaimed to the fullest extent permitted by law.

8) Limitation of Liability

Cap. HHI's total liability for any claim is limited to the amount paid by Buyer for the affected product.

No Consequentials. HHI is not liable for indirect, incidental, special, punitive, or consequential damages (including lost profits, downtime, data, or business interruption). Buyer's remedies are exclusive.

9) Intellectual Property & Confidentiality

Ownership. HHI retains all right, title, and interest in all designs, software, firmware, trade dress, and proprietary technology. No IP is transferred.

Restrictions. Reverse engineering, duplication, or modification is prohibited. Co-branding requires prior written approval.

Confidentiality. All HHI pricing, specifications, drawings, and non-public information are confidential; Buyer may not use or disclose them except to perform under the order. Confidentiality obligations survive termination (trade secrets indefinitely).

10) Non-Circumvention & Non-Solicitation

For five (5) years after delivery, Buyer shall not circumvent HHI by directly engaging HHI's contract manufacturers, engineering partners, or key vendors for similar or derivative products. Buyer shall not solicit HHI employees or contractors for competing services during this period.

11) Indemnification

Buyer shall defend, indemnify, and hold harmless HHI and its affiliates from all claims, damages, fines, costs, and attorneys' fees arising out of Buyer's installation, operation, marketing, resale, representations beyond HHI-supplied materials, regulatory non-compliance, or product alteration/misuse.

12) Force Majeure

HHI is not liable for delays or nonperformance due to events beyond its control (including acts of God, pandemics, war, sanctions, shortages, shipping delays or governmental actions). Performance times are extended for the duration of such events.

13) Governing Law, Venue & Fees

These Terms are governed by the laws of the State of Tennessee. The exclusive venue is Hendersonville, Tennessee (greater Nashville, TN). The prevailing party in any dispute may recover reasonable attorneys' fees and costs.

14) Export, Sanctions & Compliance

Buyer warrants compliance with export controls and sanctions. HHI may refuse, suspend, or cancel any order that could violate applicable law without liability to Buyer.

15) Notices

Legal notices may be emailed to:
Hyperbaric Health Int'l
hi@thrivepointnorth.com

16) Severability & Entire Agreement

If any provision is invalid, the remainder remains enforceable. These Terms (and incorporated schedules) are the entire agreement and supersede all prior or contemporaneous communications. No waiver or amendment is valid unless in a writing signed by HHI. Sections on payment, warranty, IP, confidentiality, indemnification, limitation of liability, law/venue, and non-circumvention survive termination.